THESE TERMS AND CONDITIONS OF PURCHASE APPLY TO EVERY PURCHASE ORDER ISSUED TO ZGO TECHNOLOGIES (ZGO) FOR ALL ZGO PRODUCTS.
ORDERS MUST BE SUBMITTED IN WRITING OR SENT ELECTRONICALLY AS REPRESENTED BY A VALID PURCHASE ORDER
An order is not binding upon ZGO until ZGO issues an order acknowledgment to the customer (the “Customer”), which will confirm price information and provide an estimated delivery date.
Valid purchase orders must include the following:
- Bill To: Legal name, complete address, and phone number
- Ship To: Legal Company Name, Address, Telephone, Contact Person
- Purchase Order Number: From the party ZGO will be billing
- Authorized Signature: All purchase orders must be signed by a duly authorized representative.
- Shipping Instructions: Special Delivery, Shipping and Packing Instructions (if applicable), all tagging instructions will appear on all order documentation, including cartons, acknowledgments, and invoices.
- Product Information: Quantities, Full Model Numbers, Full Descriptions, including Colors, Custom Design Panels, Customer’s Own Design Panels, and any Specials
- Order Total: The sum of all products orders after applying proper discount off the current list price in net dollars
All changes to or cancellations of orders placed with ZGO must be in writing and sent to ZGO Customer Support. Zgo’s Policy on changes/cancellations is as follows:
ALL CHANGES MUST BE IN WRITING, REGARDLESS OF THE DOLLAR VALUE. CHANGES ARE NOT BINDING UPON ZGO UNTIL ZGO ISSUES AN ACKNOWLEDGMENT OF THE CHANGE.
- All changes to orders prior to 72 hours before the acknowledged shipment date for STANDARD Product will incur NO upcharge and Zgo will re-acknowledge the new order based on the timing of the change order.
- STANDARD Orders are defined as “In Stock” Product with Standard or Premium Side Panels.
- CUSTOM Orders are defined as orders for ALL OTHER product not defined as STANDARD.
- All changes to orders within 72 hours of the acknowledged shipment date for STANDARD Product will incur a 15% Change Order Fee and ZGO will re-acknowledge the order based on the timing of the change order.
- All changes to orders for CUSTOM Product, after the order is acknowledged, will incur a 15% Change Order Fee and Zgo will re-acknowledge the new order based on the timing of the change order.
- Order cancellations are complete annulments of orders.
- All cancellations of any order for STANDARD Product prior to 72-hours before the acknowledged shipment date will incur NO upcharge.
- All cancellations of any order for STANDARD Product within 72-hours of the acknowledged shipment date will incur a 15% Cancellation Fee.
- Under no circumstances will changes or cancellations be accepted on any CUSTOM order after the order is acknowledged.
- Irrespective of when notified, changes or cancellations are not binding upon ZGO until ZGO issues a written acknowledgment of the change or cancellation.
- Order changes are defined as the deletion of line items; changes in style, color, quantity, or requested ship date; or ship-to address changes. Order changes that result in a quantity reduction may be subject to an additional small order fee or adjustment in pricing.
All ZGO orders are acknowledged with a promise date (scheduled ship date) based on the product with the longest lead time. Large orders may increase standard lead times. Standard shipping charges will be billed to the customer.
TERMS OF PAYMENT
- Terms of payment and credit limits will be established based on financial information of the Customer.
- Upon approved credit, terms of payment are 2% 10 days, net 30 from date of shipment. This means that ZGO will provide a 2% discount off the NET order value if payment is received within 10 working days.
- Deposits may be required for large or custom orders. They may also be required if the order exceeds the amount of credit granted to any Customer by ZGO’s Credit Department.
- The account balance must be at or below the credit limit and current at all times (no past-due balances). ZGO reserves the right to delay or cancel any delivery to a Customer whose ZGO account balance is over the credit limit and/or past due.
- All ZGO customers must complete a credit application, with current information, which must be signed by ZGO Management. A line of credit will be set by our Credit Department, however, the basis for the line of credit may be changed or canceled at our discretion and advance payment may be required.
- The customer hereby authorizes ZGO to obtain such credit reports, financial information, or other information as ZGO may request, including, without limitation, credit information from any financial institutions or others having a business relationship with the Customer.
- The customer hereby authorizes any credit references to answer ZGO’s inquiries and provide such credit information and documentation as ZGO may request.
- The Customer hereby releases and holds ZGO harmless for any inconvenience whatsoever, caused by any temporary or permanent withdrawal or restriction of credit privileges hereunder, or the enforcement of any of the provisions contained in this paragraph.
- Any unpaid balance, upon which payments are not made according to the terms governing the sale, will be considered “Past Due” and will increase by a maximum of 2% per month, without forfeit of ZGO’s right to payment.
- The price of any product sold by ZGO will be based upon the North American Price List at the time of the RECEIPT of an order.
- All discounts and list prices are subject to change without notice.
- ZGO reserves the right to use the published pricing effective at the time of shipment if the requested delivery date is more than 120 days after the order receipt date.
- ZGO prices do not include customs duty, sales, use, value-added or similar taxes
- Any federal, state/provincial or other taxes or assessments based upon the sale or delivery of products or services sold applicable to the customer at present or later imposed by federal, state/provincial, or municipal agencies shall be added and paid by the customer.
- The customer is responsible for all such taxes.
- A valid sales tax exemption certificate must be approved by and on file with ZGO prior to product shipment. Otherwise, sales tax will be due and payable to ZGO when such tax is invoiced to the Customer.
TERMINATION BY ZGO
ZGO may immediately terminate an order upon written notice in the event bankruptcy or insolvency proceedings are instituted by or against the Customer, or the Customer is adjudicated as bankrupt, becomes insolvent, makes an assignment for the benefit of creditors, or proposes or makes any arrangements for the liquidation of its debts, or a receiver or receiver and manager is appointed with respect to all or any part of the assets of the Customer.
SHIPPING AND DELIVERY
- ZGO will have the right to determine the method of shipment and routing of product.
- If for any reason, a delivery has to be made to an intermediate location (i.e. a location other than the ‘‘Ship To’’ location noted on the order or ultimate end user location), all handling and re-delivery costs incurred would be at the Customer’s expense.
DELIVERY DATES AND DELAY
If ZGO cannot deliver products as scheduled due to causes beyond its reasonable control (such as casualty, labor disputes, or accident; inability to obtain necessary labor, material, or transportation; or changes requested by the Customer), the delivery date will be extended to compensate for the delay as determined by ZGO.
DELIVERY SHORTAGES AND DAMAGE
- Product shortages and damage must be noted on delivery receipts at the time of delivery and reported to the carrier for correction.
- Claims against ZGO for shortages, errors, or damage must be made within five (5) days of the date of delivery or the Customer waives the right to make such a claim.
- Signed Bill of Ladings or Delivery Receipt must be sent in with claims.
- If the shipping container shows any external damage, the customer is instructed to refuse the product at the time of delivery. If it is a multiple-piece shipment, the customer may refuse only the damaged items.
- ZGO will file all F.O.B. destination claims. In order to receive credit, the customer agrees to cooperate and assist in the procedures set out by the carrier and ZGO.
- ZGO will issue a full credit for returned product if the Customer takes the following steps:
- For external damage:
- Note damage on the delivery receipt at time of delivery.
- Refuse product at time of delivery.
- Contact ZGO Customer Support within 24 hours of the attempted delivery and advise them of the damage.
- Enter a chargeable replacement order; credit will be issued after the disposition of the damaged product is determined.
- For Concealed damage:
- Customer will retain all packaging materials, and:
- Request inspection by calling local freight carrier to report damage.
- Retain merchandise in the original box.
- Call your ZGO Customer Support agent to provide order and product information.
- Get a copy of the inspection report from carrier.
- Enter a chargeable replacement order; credit will be issued after the disposition of the damaged product is determined.
ZGO may transfer product to storage at the Customer’s risk and expense if the Customer is unable or unwilling to take delivery of product as originally scheduled. Upon such transfer to storage, the Customer assumes risk of loss. ZGO will invoice the Customer for storage fees and the Customer will make payments in accordance with ZGO’s standard payment terms.
RETURN AUTHORIZATIONS and REFUSALS
- All returned and non-damaged refused orders are subject to a fifteen percent (15%) restocking fee.
- Custom order returns will not be accepted.
- Customers must request a Return Authorization through the ZGO Customer Support Department within 45 days of product receipt to return any product.
- If ZGO agrees to restock the product, the customer must return it freight prepaid to ZGO, F.O.B., to the original shipping point or as otherwise instructed by ZGO Customer Support.
- If product is returned without a Return Authorization, ZGO will notify the customer of the unauthorized return and the customer must provide instructions for its disposition within one week thereafter.
- Failure of the customer to respond within one week will result in ZGO’s right to dispose of the product with no credit.
- Return Authorizations expire 60 days after the date of issue. If the returned product is not in resalable condition, the customer will not receive credit for the return.
- The customer must promptly provide a purchase order or other acceptance of fees/credit reduction as required.
ZGO offers the following warranties on its products, subject to any exclusions and limitations as set forth below:
|Technology Products (Docks and Power Hubs)
||1 Year, Limited Warranty
||10 Years, 24/7 Warranty
This Product Compatibility and Limited Warranty Policy extends solely to end-user purchasers of Covered Products and not to their successors, assigns, employees, agents, or affiliates. This Policy is not assignable or transferable in whole or part, whether voluntarily, by operation of law, or otherwise, and any purported assignment or transfer will be void.
All determinations regarding the scope, applicability, and interpretation of this Policy, including without limitation the satisfaction of and compliance with any of its conditions and requirements, will be made solely by ZGO at its discretion. All such determinations made by ZGO will be final, non-appealable, and binding on all persons. ZGO warrants that, at the time of the customer’s receipt, the product will be in good working order and will be free from defects in materials and workmanship for the duration of the warranty term, as set forth above.
ZGO, at its option, may repair or replace the defective product or product part determined to be under warranty with the same or comparable product or product part as determined by ZGO, at the customer’s location or at a designated location.
These warranties do not apply to normal wear and tear or damage caused by accident, neglect, product abuse, misuse, and/or failure to follow instructions relating to the product’s installation or intended use. ZGO will not be responsible for damage due to service, maintenance, modifications, or tampering by anyone other than a ZGO-authorized representative.
ZGO will not be responsible for injury or damage caused by or associated with the installation and/or use of products in any manner other than in strict conformance with the instructions set forth in its installation manuals and instruction sheets and/or product literature. These warranties do not cover damage caused by a carrier or transportation of the product from one location to another, or alterations made by the owner. ZGO does not warrant damages or defects to the products under the following conditions: an Act of God, damage from electrical power problems, usage of parts or components not supplied by ZGO, failure to perform preventative maintenance or damage caused by peripherals not supplied by ZGO.
In the event a product or product part is defective in material or workmanship during the warranty period, and ZGO receives written notice of the defect within the warranty period, ZGO will determine with the customer if the defect is covered under warranty. The labor costs associated with the repair of the product or product part may be the responsibility of ZGO if the product or product part is determined to be under warranty. ZGO must pre-approve the labor costs prior to the repair or replacement of warranty products or product parts. Customer must contact ZGO to obtain a Return Authorization through the ZGO Customer Service Department. Performance of any repair or replacement does not renew or extend the warranty period.
EXCEPT FOR THE EXPRESS LIMITED WARRANTY STATED ABOVE, TO THE EXTENT ALLOWED BY LAW, ZGO DOES NOT MAKE, AND IT EXPRESSLY DISCLAIMS, ANY WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO ANY PRODUCT OR SERVICE AND, IN PARTICULAR, DOES NOT MAKE, AND EXPRESSLY DISCLAIMS, ANY WARRANTY OR REPRESENTATION OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. ANY LEGALLY REQUIRED WARRANTY THAT MAY NOT BE DISCLAIMED WILL BE LIMITED IN DURATION TO ONE (1) YEAR FROM THE DATE OF MANUFACTURE. AS SET FORTH IN THIS POLICY, REPAIR OR REPLACEMENT, OR REFUND/CREDIT OF THE PURCHASE PRICE, AT ZGO’S OPTION, OF A COVERED PRODUCT ARE THE EXCLUSIVE REMEDIES FOR ANY DEFECT TO THAT COVERED PRODUCT OR ANY OTHER ISSUE RELATING TO ITS MANUFACTURE OR INSTALLATION. IN NO EVENT SHALL ZGO OR ANY OF ITS AFFILIATES HAVE ANY LIABILITY IN TORT OR FOR ANY CONSEQUENTIAL, ECONOMIC, INDIRECT, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUES, USE, OR REPUTATION, WITH RESPECT TO ANY COVERED PRODUCT OR ANY OTHER PRODUCT, WHETHER CAUSED BY, ARISING FROM OR RELATING TO A DEFECT OR OTHERWISE.
ZGO does not warrant that customers’ use of the ZGO product will be uninterrupted or error-free. Any implied warranties that may be imposed by law are limited in duration to the Limited Warranty period, to the greatest extent allowed by law. Some states or countries do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages for consumer products. In such states or countries, some exclusions or limitations of this Limited Warranty may not apply. This Limited Warranty is subject to change without notification.
LIMITATION OF LIABILITY
Purchaser’s remedies set forth herein are exclusive and the liability of ZGO with respect to the breach of this agreement or any contract entered into between the parties pursuant hereto shall not exceed the price of the product or part on which such liability is based. In no event will ZGO be liable to purchasers for any special, collateral, incidental or consequential damages however caused, whether by ZGO’s negligence or otherwise. The remedies provided above are the purchaser’s sole remedies for any failure of ZGO to comply with its obligations regarding the workmanship of its products. Correction of any nonconformity in the manner and for the period of time provided shall constitute complete fulfillment of all liabilities of ZGO, with respect to or arising out of the product furnished hereunder.